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This week, we're diving into the topic of negative Google reviews and exploring the best ways to manage them.
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Brown Sugar Cranberry Bourbon CocktailThis cocktail comes from cheesegal.com and was discovered by our host, Catelin. It features a unique brown sugar cranberry and rosemary simple syrup, which adds depth. Made with bourbon, it delivers a bright and refreshing flavor, making it dangerously easy to enjoy. |
Recipe credit: liquor.com
Only report reviews that genuinely violate Google's content policies. Don't report reviews simply because you disagree with them. Our host Rich says, " All right, so if you get negative Google reviews, Report them if they're fraudulent, but make sure you, it falls into one of Google's fraudulent categories." We discuss these categories in detail during the episode.
Show gratitude for all feedback, both positive and constructive. If you've made a genuine mistake, acknowledge it. Our host, Catelin, says, "If you're an involved business owner, you probably already know that's one of your weak points, and maybe you should talk to that person and thank them for the feedback."
Tune in to the entire episode to dive deep into managing negative Google reviews. We'll guide you through a comprehensive breakdown of strategies and best practices to tackle these reviews head-on, ensuring you handle them as effectively and professionally as possible.